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Baltic IT Service Desk Manager


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Tööpakkumise number 192937

Tööpakkumise number


Job Description

Through the effective management of resources available, the Service Desk Manager will be expected to ensure that the Service Desk runs efficiently and effectively, resolving customer support queries promptly.

Responsibilities include:

  • Effectively manage the support cases within the team, ensuring cases receive prompt attention view and maintain system security.
  • Resolve customer enquiries within an agreed time scale and to the customer’s satisfaction, and to achieve improved software usage and enhanced management information.
  • Contribute to the management of the monitoring and measurement process to ensure continuing improvement to the service
  • Participate in defining and introducing corporate technology standards
  • Support Green IT initiatives like BOOP(server consolidation saving electric power), workstation standby mode etc.


  • University degree in IT
  • Exposure to the ITIL framework of Service Management is an asset
  • Minimum 3 to 5 years experience of managing, developing and leading a team within a busy Service Desk environment
  • Good communication skills, customer oriented attitude
  • Strategic mind, ability to lead and manage change
  • Good project management skills
  • Good English and basic Russian
  • Readiness to travel within Baltics

Company offers

  • On-the-job development to understand the system, supportive trainings
  • Opportunity to improve Business Knowledge in challenging international business environment
  • Supportive team members

Additional information

AS Coca-Cola HBC will process any personal data of the applicants acquired in course of the recruitment only for the reasons of personnel recruitment. In course of recruitment AS Coca-Cola HBC evaluates the work-related skills, abilities and experience of applicants. The applicants will not be evaluated on any discriminating basis, including based on their sex, age, race, nation, marital status or convictions.

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
22 March 2010
17 March 2010


Maailma mõjukaima kaubamärgi ning globaalsete karastusjookide tootja ja turustaja, Coca-Cola HBC asub Kreekas, Ateenas. Tütarettevõttena toodab Coca-Cola HBC Eesti AS peale oma peamise kaubamärgi Coca-Cola ka teisi maailmakuulsaid karastusjooke nagu Coca-Cola Light, Fanta, Sprite, mineraalvesi BonAqua, Schweppes, Linnuse Kali ja Linnuse Limonaad. Samuti müüb Coca-Cola HBC Eesti AS spordijooki Powerade, energiajooki Burn, mahlajooki Cappy ja jääteed Nestea.
Ettevõttes töötab umbes 240 töötajat.