Töö kirjeldus
- Provide first level support to clients placing ads with Ad Studio.
- Manage all queries, requests and feedback received via email to ensure a timely resolution and an overall positive client experience.
- Work the approvals queue continuously throughout the business day, ensuring all ads are in line with our editorial policies.
- Maintain a strong knowledge of the editorial policies, as well as current and cultural events that may have an influence on ads.
- Identify “grey area” ads and escalate to the Ad Studio business team.
- Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
- Utilize internal systems (Salesforce, Slack) to log issues, escalate unresolved queries and follow-up with relevant teams for issue resolution.
- Work occasional ad hoc support tasks outside of the general email queue and ad approvals workflows.
Ootused kandidaadile
- An experienced customer support advisor with Spotify experience.
- Quick learner with excellent attention to detail.
- Highly motivated, proactive, and adaptable to change.
- Excellent troubleshooting and problem-solving skills.
- Team player with ability to work as an individual.
- You are incredibly sensitive to culture and comfortable identifying content that could be seen as inappropriate.
- Strong written and verbal communication skills.
- Fluency in both written and verbal forms of English and Finnish is essential.
- Prior experience with Salesforce case management is a plus.
Ettevõte pakub
- competitive salary
- full "work from home" solution
