2023-08-23 14:48:55
2023-02-22 15:26:08

Ad Studio Customer Support Advisor for Spotify with Finnish and English

CVKeskus.ee klient
Leidsid aegunud tööpakkumise
Uued tööpakkumised on Sind ootamas!
Tööpakkumised

Töö kirjeldus

  • Provide first level support to clients placing ads with Ad Studio.
  • Manage all queries, requests and feedback received via email to ensure a timely resolution and an overall positive client experience.
  • Work the approvals queue continuously throughout the business day, ensuring all ads are in line with our editorial policies.
  • Maintain a strong knowledge of the editorial policies, as well as current and cultural events that may have an influence on ads.
  • Identify “grey area” ads and escalate to the Ad Studio business team.
  • Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
  • Utilize internal systems (Salesforce, Slack) to log issues, escalate unresolved queries and follow-up with relevant teams for issue resolution.
  • Work occasional ad hoc support tasks outside of the general email queue and ad approvals workflows.

Ootused kandidaadile

  • An experienced customer support advisor with Spotify experience.
  • Quick learner with excellent attention to detail.
  • Highly motivated, proactive, and adaptable to change.
  • Excellent troubleshooting and problem-solving skills.
  • Team player with ability to work as an individual.
  • You are incredibly sensitive to culture and comfortable identifying content that could be seen as inappropriate.
  • Strong written and verbal communication skills.
  • Fluency in both written and verbal forms of English and Finnish is essential.
  • Prior experience with Salesforce case management is a plus.

Ettevõte pakub

  • competitive salary
  • full "work from home" solution