KFC Digital Channel Specialist (fixed-term contract)

KFC Baltics is looking for a detail-oriented and tech-savvy Digital Channel Specialist to manage product setup, menu structure and communication materials across our digital sales channels. This is a key role that sits at the intersection of marketing, IT, and operations, ensuring that our menu is always accurate and up-to-date and our digital channel experience is optimized to address the needs for both restaurant teams and customers. The position is temporary, covering for an employee on parental leave.

Job purpose

• Create, maintain, and update all KFC products and offers, including their prices, descriptions, and image, across all sales channels, including POS, kiosks, website, mobile app, and delivery aggregators
• Manage menu structure, up-selling, cross-selling, and system configurations to deliver a seamless and intuitive customer experience within digital sales channels
• Serve as the primary point of contact for restaurant teams on sales channel issues, coordinating quick troubleshooting with internal teams and external partners
• Support marketing-driven IT initiatives, such as delivery platform integrations, Click&Collect rollout, and loyalty program launches
• Manage and update visual assets for key communication touchpoints, including digital menu boards, kiosk and cash register screensavers
• Maintain and update product data on the KFC website, including menu items, nutritional facts, and allergen information

• Strong attention to detail and organizational skills
• Experience working with POS systems (R-Keeper, Oracle and Future Ordering experience is a plus)
• Ability to manage multiple technical tasks with cross-functional teams
• Comfort with data entry, system setup, and troubleshooting
• Clear communication and problem-solving mindset
• Proficiency in English and one of the Baltic languages - Estonian, Latvian, or Lithuanian
• Experience in QSR, retail, or hospitality industry is beneficial
• Availability for travel

By joining us, you’ll become part of a fast-growing global company one of the world’s most iconic brand where teamwork, innovation, and continuous development are at the heart of everything we do. You’ll work on high-impact projects that shape how our customers interact with our brand across multiple channels - from kiosks to websites to mobile.

You'll collaborate with an international team of skilled and supportive colleagues who value sharing knowledge, growing together, and celebrating every success - big or small.

You will enjoy an exclusive employee discounts at KFC and across the entire Apollo Group family - from different restaurants to movie nights, bowling fun, and more!