Analyst-Developer of Customer Solutions (Tallinn, hybrid)

Apply if you see great challenges and opportunities in:
•analysing call center business requirements and managing call center software solutions, as well as describe technical development tasks;
•analysing and developing solutions according to business requirements using Microsoft's no-code-low-code platform (Power Platform – PowerApps, Power Automate, and others);
•analysing and developing solutions using MS SharePoint;
•collaborating with other development teams, product managers, and key stakeholders within the company to assess and map out the company's needs and requirements.

We will be happy if you:
•have a basic understanding of call center software solutions and previous experience in their management. Willingness to learn;
•possess elementary knowledge of integration design (APIs) and are familiar with SQL query language;
•have basic knowledge of web technologies (JavaScript, HTML, CSS are advantageous);
•have skills in (data)modelling, ability to map business processes;
•have an agile mindset and the ability to think „outside the box“. Strong sense of ownership and ability to see problem-solving through to completion;
•demonstrate excellent communication skills in both Estonian and English (colleagues across the Baltics). Excellent ability for systematic thinking and documentation.

To value your work, this is what you'll get in exchange:
•? Not only be part of the change but to create it
•⭐ Startup vibe embracing innovation
•? Competitive compensation
•? Several training and development programs
•? Opportunities to grow professionally as well as individually
•? Work-life balance
•❤️ Health benefits
•? English-speaking environment