Job Description
Location: Tallinn
Flexible model with an expected average of around 12 days in the office per month.
Reporting to our EMEA Servicing Recruitment Lead, you will be responsible for all Servicing recruitment in Estonia. Leading a team of recruiters, you will act as a change agent, continuously improving the quality of our recruitment practices.
Culture is everything to us at Wise and identifying, attracting and selecting the best talent to support our highly collaborative and non-hierarchical culture is key to our continued growth.
Some of your responsibilities will be to:
Lead the recruitment for all Servicing hires in Estonia, including Customer Support, KYC, FinCrime and Payment Ops.
Ensure that our hiring follows the company’s hiring location strategy.
Work with hiring managers to sequence their hiring needs to balance both demand and capacity.
Lead, develop and grow a team of recruiters as per our talent advisory model.
Develop and set clear goals, and ensure accountability and ownership.
Meet with department heads regularly to discuss their quarterly hiring plans, provide data and market insights that help guide their hiring decisions,
Work with your global peers to drive a high-performance hiring culture across Wise; incubate and scale new processes and tools accordingly.
Ensure that your team delivers the best possible candidate and stakeholder experience possible and that we are adhering to our values every step of the way.
Role-model DEI best practices to ensure that we embed diversity into the dna of our recruiting philosophy.
Ensure that we’re building robust and scalable processes, prioritising automation where possible.
Lead regional recruitment projects and contribute to Wise’s global recruitment initiatives.
Act as a primary local point of contact for senior leaders; leading with data to provide actionable insights and unblock challenges along the way.
Act as a lead in our Tallinn People team community, participate in local events and drive a collaborative culture in our Tallinn office.
Requirements
About you
You have extensive experience in building and developing recruitment teams, especially within the Volume space, recruitment functions, hiring for roles in KYC, FinCrime, Payment Operations, and ideally in Finance and CS
You have strong leadership experience
You’re a subject matter expert in recruitment, able to transform ideas and best practices into embedded new ways of working
You are comfortable working in matrixed environments and able to engage and inspire multi-cultural teams
You’re a coach, a negotiator, and a servant leader all in one; you’re focused on solving for the business whilst nurturing your team to be the best version of themselves.
You enjoy rolling up your sleeves, and are able to take on a few requisitions, when the recruitment load exceeds your team’s bandwidth.
Key Attributes
Data Driven. You’re able to use data to build narratives and influence change. You can make evidence-based decisions and you’re able to use data to measure impact
Flexible & adaptable. You’re able to switch effectively between tasks and deal with constantly-changing workload and priorities.
Growth mindset. You role-model curiosity, always seeking to understand.
Big Thinker. You understand the impact of your work on the success of the company. You’re able to create well thought-through action plans built around the big picture. You consider others and you’re aware of the impact your work has on other teams. You’re always thinking and planning for scalable and sustainable solutions.
Change enabler. You promote, deliver and facilitate change; driving adoption across our team and the business.
Company offers
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Instagram.
