2023-08-23 14:48:55

Software customer support specialist (FINNISH)

Job Description

We consider our customers very important, and therefore we want to offer fast and reliable customer support. We are looking for a customer support consultant with software experience to join our team to help our customers with technical issues using our products and services.

Your daily tasks:

  • Respond to customer inquiries in a timely and accurate manner by phone and email
  • Share feature requests and effective solutions with team members
  • Notify customers about new features
  • Analyze and report product failures (e.g. by testing different scenarios or impersonating users)
  • Determine customer needs and help customers use specific features (upsell opportunity)
  • Manage Jira tickets (ticket management system for customer issues)

Requirements

  • At least 2+ years of experience in software customer support
  • Excellent knowledge of Finnish and English (both in speech, writing and communication)
  • Experience using Jira (or other ticket management system)
  • Good computer and excel skills
  • A solution-oriented mindset
  • Excellent communication and problem solving skills
  • Interest in the field of IT

Company offers

The business solutions developed by Erply, manage billions of transactions every year in more than 300,000 stores worldwide, supporting more than 15 different languages. We have been trusted by several retail leaders such as Decathlon, Elizabeth Arden, Birchbox, Porsche and The Athlete's Foot.

We have a friendly and mutually supportive team, we value each other and understand that everyone is different. Our teams consist of people with an international background who work on challenging and exciting projects every day.

We have many activities outside the office, the most popular of which are, for example, an Enduro and fatbike event, visits to the cinema with +1, in-office ping pong competitions, etc.

In addition, we give our employees the opportunity to grow and develop in the direction where the soul desires - for this we offer the opportunity to take courses worth €300 from Udemy every year, and if necessary, we also support other trainings.

In addition, we value health and well-being, which is why we also have a masseur in the office, and we also offer sports compensation (€100 per quarter) and tennis and yoga training opportunities. If these are not enough, our wonderful coffee is definitely what could invite you to us and give you a new energy charge every day.

In order to ensure a safe working environment, we perform background checks on our employees (including a criminal record request).

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