Dispute Officer

Our dynamic and international dispute team is making sure that the company is well-powered with money by ensuring that our partners have all invoices-related questions solved.

Your main duties will include:

• Research and investigate relevant facts and circumstances relating to a customer’s dispute and decide an outcome based on information available and in line with CMA CGM Group’s terms and conditions. 
• Apply time management skills to resolve disputes quickly and efficiently to minimise delay of payment.
• Communicate with customers, team and stakeholders in a professional manner. 
• Gather and apply knowledge about internal and external processes for faster query resolution.
• Ensure there are no re-queries due to insufficient investigation. 

You are a team player with a sense of responsibility. This is an entry level position so being curious and having positive approach to work is a must.

We are looking for You if You:

• Are fluent in English both in spoken and written (official working language is English)
• Estonian or EU citizen or hold a long term residence permit.
• Have a good grasp of MS Office (Excel, Outlook, Teams, SharePoint, etc.)
• Have ability to work with deadlines and good time managment skills.
• Have ability to apply logic to solve problems. 
• Are not afraid of challenges
• Have strong communication skills, social skills and positive mindset
• Are action oriented. 
• Can quickly adapt to the system and process changes.

We Offer:

• Full training for the position.
• The opportunity to start a career in logistics even without a respective degree or diploma.
• Opportunity to work partly from home after the probation period.
• Modern office and benefits for our employee. For example: Stebby, health insurance, life insurance. 
• Learning and developement oppurtunities.
• Being a part of an enthusiastic and dynamic international team (over 40 nationalities)
• Working time is from Monday to Friday from 8:00-17:00 / 9:00-18:00 (includes 1-hour lunch)