2023-08-23 14:48:55

Customer Support Associate - English and Spanish Speaker

CVKeskus.ee klient
1675 €/m Gross

Job Description

We’re looking for a passionate English and Spanish speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, as the link between our customers and internal teams.

We work differently and we’re proud of it! At Wise you’ll have the opportunity to grow your skill set and work across our entire business to make a real impact on real customers all around the world.

Here’s how you’ll be contributing to the Customer Support team:

  • Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed
  • Support customers by communicating with them via emails and phone calls
  • Demonstrate flexibility! You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. PS! We make our schedules in advance so you’ll be able to plan your time accordingly
  • Go above and beyond the call of duty: solve problems working together with other teams.
  • Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers


  • You’re located already in Tallinn, Estonia or willing to relocate here (we offer relocation support)
  • You’re eligible to work in Estonia, we don't provide visa support for this role (e.g you’re a citizen of EU)
  • You’re ready to work full time (40h per week). This isn't a part-time job opportunity and we cannot be flexible with this
  • Your verbal and written English and Spanish skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you
  • You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays
  • You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense
  • You’re able to work in a fast-paced, ever-changing environment - you understand that change is needed to both grow and learn but also work more efficiently and you’re ready to start a career in a global company
  • You’re a team-player and understand that having a great working culture is everyone’s responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you
  • You love learning new things and challenging ideas, not people.

Please apply by submitting your CV in English (please use the PDF format) and answering the application questions by 14th of April.

Company offers

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.