Surveillance Team Lead

Surveillance Team Lead

We’re looking for an energetic and experienced Team Lead to join our growing Surveillance team in Tallinn, Estonia. This role is a unique opportunity to develop a high performing Surveillance team, while leveraging your knowledge and experience to help millions more potential customers save money by using Wise!The Surveillance Team is responsible for performing targeted investigations and analysis of high risk individuals and businesses in compliance with regulatory requirements.  The Surveillance Team aims to identify and offboard customers who exceed the established risk appetite.  The Surveillance Team determines a risk tolerance based on thorough investigation of a customer’s risk factors and provides supporting documentation of findings.

The Surveillance Team Lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry, specific products, and requirements set to us by regulations and partners.

Your mission: 

People leading

• Hire, lead, develop and manage a Surveillance team, including amongst others administrative tasks such as scheduling, interviewing, hiring etc;
• Organise team activities and maintain a high team morale;
• Measure team performance, KPIs, plan capacity and maintain focus on the customer experience as well as regulatory/ audit requirements
• Foster the learning, development, and career trajectory of analysts on your team and perform regular talent mapping review sessions.

Processes / Project management

• Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base; 
• Be accountable for quality assurance of the investigations performed, taking decisions within our policy framework and working with compliance to evolve both our policies and processes;
• Understand and manage training the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime;
• Work with product teams, customer support and across compliance to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies.
• Ensure appropriate documentation of new processes, procedures, workflows and methodologies
• Tackle other ad hoc duties 

Domain expertise

• Be able to represent policies, processes and auditable investigation work to regulators and auditors;
• Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies; 
• Stay up to date on new regulations and ensure continual best practices across the transaction monitoring investigative process are effective
• Be able to “roll up the sleeves” and perform basic aspects of your team’s work

A bit about you:

• You have very good verbal and written English, any other languages are a plus;
• You have the ability to multi-task and take responsibility in challenging situations;
• You have a good understanding of the regulatory framework as well as KYC/AML procedures surrounding financial products and services;
• You are operating and leading according to the company values;
• You have great communication and presentations skills, to support internal and external projects and audits;
• You have strong analytical skills and ability to move team’s metrics/KPIs;
• You have proven track record of taking individual ownership and responsibilities, project management as well as being a great team-player;
• Your previous work experience in the financial sector or similar (that has given you an understanding of the relevant regulatory landscape).
• You are familiar with money laundering methods and other financial crime trends.
• Bachelor’s degree or higher

   

What do we offer: 

• Starting salary: 2450 EUR gross / per month
• Company Restricted Stock Units
  
  

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the question below). Please note that applications without a cover letter will not be considered. 

In your cover letter, please answer the following questions:

• As a Team Lead your main responsibilities include: guaranteeing that your team is performing, supporting your team members' development and ensuring your team’s wellbeing. How do you plan dealing with your team members’ performance, contribute to their personal growth and development and ensure everyone is healthy in the team?
• Describe your experience with project management, and describe 2-3 initiatives you have initiated, driven, and/or managed. Please detail the steps you took to manage each project, track its progress, and see to its completion.

   

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Restricted Stock Units in a profitable company

Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you

6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

National health insurance plan, with additional 3 health days per year, and sports allowance

Volunteering day off

Hybrid model of flexible working