SWEDISH SPEAKING FRONT OFFICE ORDER REPRESENTATIVE

As team member, you will be first point of contact for Linde Gas’s external and internal customers, take care of customers´ needs over e-mail and phone (manage the phone inquiries by answering and transferring calls, register, assign, prioritize and solve queries over e-mail, place B2B and B2C customers` orders). In addition, you will build relationships through day-to-day communication with your colleagues from customer service and other departments within our region to ensure customer`s will meet the right responsible unit. Follow-up to ensure appropriate action is taken to resolve outstanding customers` inquires and problems. As well, update contact information in our database; manage opening hours and auto-messages for our phone lines and provide additional ad hoc support to customer service departments when required.

WHAT MAKES YOU GREAT

• You foster customer-oriented mindset and are passionate about customer satisfaction.
• You feel confident on the phone
• You are positive and approach tasks with “can-do” attitude.
• You are a curious person with inquisitive mindset.
• You can use own initiative and think "outside the box".
• You adapt easily to working independently as well as in a team.
• You are a quick learner.

WHAT YOU HAVE

• Native language skills in Swedish, proficiency in English, additional skill in Nordic languages is an advantage.
• Secondary or vocational education.
• Excellent telephone manner, with strong written and oral communication skills.
• Excellent interpersonal skills, ability to build strong trusted relationships.
• Previous experience in customer service or sales is an advantage.

We are offering you the opportunity for professional development in an international environment with motivated and talented co-workers. You will get a competitive salary, health insurance and benefits package. You will work with respected employer in a modern working environment in Ülemiste City, Tallinn.