Customer Service Advisor for Samsung

Webhelp OÜ is looking for a Customer Service Specialist with our partner Samsung. If you master Estonian language and have great communication skills, then this job offer is excellent opportunity for you.

Responsibilities and work:

Answer on Customer Services related incoming calls, e-mails and chats;
Planning and organizing the working hours so that the tasks are done properly and timely;
Closely work together with Team Leader to find solutions for customer;
Accuracy in data entry;
Follow up of clients’ customer contacts.

Estonian language spoken and written as a native speaker;
Russian language spoken and written would be considered as an advantage;
Good (at least B1/B2 level) English language skills;
Good communication and organizational skills;
Previous customer experience is an advantage;
Interest or experience in electronics/technologies is considered as an advantage.

Hourly salary of 6 EUR gross;
Training and experience with one of the global leaders in electronics;
Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month;
Private health insurance (in addition to Haigekassa)
International work environment (Webhelp employs 60,000 people all over the world), with many (also international) opportunities for professional and personal growth;
Convenient office in Tartu city center;
Flexibility in working hours, within the constraints however of client’s high seasonal volume fluctuations;
Great Team of colleagues and excellent working atmosphere;
Company and Team events each month of the year.