FINNISH/ENGLISH SPEAKING CUSTOMER SUPPORT

You would be responsible for:

- Answering customer queries and complaints via email and calls if needed.

- Handling debt and recovery process and answering 3rd party requests.

- Troubleshooting errors or bugs.

- Translations and proofreading.

- Process improvement and process guide updates.

- Creation and update email templates.

- Taking care of customer KYC/AML procedures if necessary.

We are looking for somebody with:

- Excellent (C1) written and verbal Finnish and English language knowledge, Estonian is a plus

- Responsibility and proactivity, caring, and high reliability.

- Readiness to learn and work with daily routines, numbers, calculations.

- Openness to new challenges.

- Previous work experience in either finance or debt recovery sector and experience in customer support.

- Ready to work full-time from a home office with all the necessary equipment.

You will get:

- An opportunity to experience the excitement and challenges of a fast-growing fintech company.

- To work in a team of motivated, supportive, and determined people.

- The chance to develop your potential in a continually evolving environment.

- Paid vacation 33 days.

- A €500 starting bonus after your first 4 months with us.

- Market-leading pay – We keep our headcount low and only hire the best