SPANISH CUSTOMER SUPPORT AND COLLECTION SPECIALIST

You would be responsible for:

• Answering customer queries and complaints via email
• Contacting customers to acquire feedback and use soft collection practices
• Handling debt recovery requests and processes with our partners and 3rd parties
• Troubleshooting errors or bugs and escalating borrower issue trends along with possible solutions
• Translations and proofreading
• Creating and updating process guides and email templates
• Working closely with other teams to assure high customer satisfaction and successful business practices

We are looking for someone with:

• Excellent oral and written communication skills in Spanish and English (C1)
• Ability to take ownership, negotiate and be proactive
• Readiness to learn and openness to new challenges
• The skillset of orientation to details and making decisions based on data
• Readiness to work individually and fully remote in a fast-paced company
• Ability to maintain a high standard of performance by meeting goals
• Previous experience in finance/ debt recovery and customer support

You will get:

• An opportunity to experience the excitement and challenges of a fast-growing fintech company
• To work in a team of motivated, supportive, and determined people
• The chance to develop your potential in a continually evolving environment
• Paid vacation 33 days
• A €500 starting bonus after your first 4 months with us
• Market-leading pay – We keep our headcount low and only hire the best