We are looking for customer support specialists to maintain a positive relationship with our customers.
Being the first point of contact for our customers via telephone, email, or chat gives you the power to help people first-hand. You ensure that our customers get positive feelings, and you can create a better brand reputation for the company.
This job is for you if you have excellent English skills. You are precise and proactive, can converse with the users at all levels, and have an eye for the customer service side.
You need to:
- Provide customer support in a friendly, timely, and helpful manner
- Manage emails, telephone calls, live chats, and other communications
- Efficiently make sure company standards and service levels are maintained
- Endeavor to resolve all customer product and support issues during the first communication
- Deal efficiently with all inquiries to ensure the potential customer receives all available information to help them during the purchase process
- Proactively develop personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice
