Sales and Customer Service Agent

 

• Receive and make phone calls, handle e-mails and act as the first positive point of contact for our customers
• Book, amend and finalize hotel accommodation and activities for our valued customers
• Focus on high level of customer service, provide an effective, polite, friendly and professional service
• Keep up to date with daily assignments to ensure all bookings and amendments are made within the required timescale
• Handle requests related to our services at the hotel and deal with operational issues requested by our resort customers

 

 

• Previous hotel and strong customer service related working experience is essential

• Fluent written and verbal English, all other language skills are an advantage

• Very good communication, organization and PC skills

• Proven ability to handle multiple tasks (switching between calls and answering e-mails)

• Detail and result- oriented, attentive to details, precise and open-minded

• Good sense of humor, especially at times of stressful situations

 

• Exciting and variable job in an international environment, possibility to work with different cultures

• Opportunities to develop personally as well as professionally

• Young and dedicated colleagues and good working environment, different team and company events

• Competitive salary in compliance with candidate experience and commitment

Please send us Your motivation letter and salary request in English. We will only reply to applicants who meet the requirements of the application.

For any additional information about the work please send us an email to Tallinn[at]kakslauttanen.fi