2023-08-23 14:48:55
2023-02-22 15:26:08

Customer Relations Manager

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Job Description

  • Drive a customer-focused culture throughout all sales channels and secure an overall inspiring shopping experience where it is always for customers easy to shop.
  • Influence the market management team with customer insights that will allow it to base business decisions on customer expectations.
  • Responsible for identifying and removing barriers in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
  • Secure efficient implementation of overall Customer Relations function processes, policies and yearly activities in the country.
  • Lead various departments in the organization – customer relations, safety and security as well as property maintenance and cleaning.
  • Based on competence development plan, identify current and future business needs in order to recruit, develop and retain a high performing and passionate country Customer Relations team.

Requirements

  • Not less than 5 years relevant experience in a managing position
  • Experience managing numerous teams, preferably in a retail environment
  • Passionate about users and customers and act to lead a permanent improvement of a positive shopping experience.
  • Have a solid understanding of the shopping experience and easy to buy process, customer insights and relevant customer relations processes for returns and resolution, tools and working methods.
  • Good leader with strong communication, negotiation, influencing skills and competent in leading and developing people.
  • Possess fluent written and spoken knowledge of English language.

Company offers

  • Fast-moving and dynamic international work environment.
  • Possibilities for growth and development.