Customer Support Specialist with Estonian and English

• Customer support Agent for Philips
• Communicate via email, phone or chat with existing customers in order to solve their technical issues.
• Give information and handle the inquiries on basics in a case closing manner. Transfer more difficult inquiries to the next level of support if necessary Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager.
• Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arising.

• Has a good command of both spoken and written English
• Has a good level of the following language: Estonian
• Has European union working permit.
• Has experience in a contact center or customer facing role is beneficial Is able. to maintain composure when interacting with a diverse range of telephone. callers who can become difficult or distressed.
• Can adapt quickly to changes in products, process, and technology.
• Has excellent MS Office Professional skills.

• Competitive remuneration scheme including monthly performance bonus. Social package including additional healthcare insurance; gift vouchers; social team activities;
• To join a young and dynamic team in a multinational environment.
• Opportunities for a long-term professional career.
• Entitlement to company internal training and development accordingly global standards.
• Friendly and accessible office location
• Relocation package- plane ticket cover, helping with the finding an apartment and financial support for the apartment for the first seven months, a welcome buddy who helps with all paper works, health insurance.