Planning and Scheduling Specialist

• Working as an important part of a small & efficient Resource Planning team, coordinating critical daily activities with colleagues with-in the team.
• Coordinating weekly meeting, training, coaching and other off the phone times to ensure no conflict with handling of call volume; taking care of employees’ schedule swops.
• Ensuring all legal requirements are met at all times when handling scheduling & work time related questions.
• Correctly and effectively managing employees’ working time with-in summarized working time restrictions of each country, ensuring working time balances are met according to internal requirements.
• Recognizing & effectively handling daily scheduling related challenges that may be caused by additional unexpected workload, unplanned absenteeism.
• Compiling a number of daily reports, retrieving data from different sources to compile the reports.
• Ensuring an effective & friendly communication when handling staff’s schedules related questions.
• Through all daily activities helping to ensure departments achieve their Service Level goals.

• Very good communication skills (both written and verbal) in English
• Experienced MS Excel user
• Accurate & able to follow procedures, guidelines to the point
• Detail oriented, good analytical skills
• Flexible and takes responsibility
• Outstanding time management and multitasking skills
• Proactive and able to follow through to ensure desired results
• Can handle stress well

Recommended:
• Contact Centre work experience
• Basic knowledge on work time related legislation
• Good command of Estonian (both written and verbal)

• Reasonably flexible working time (considering both business as well as personal needs)
• Ability to develop contact centre business knowledge
• Bonus based on delivered results
• Small, friendly and efficient team environment

Please send your CV in English.

We thank all applicants, but only successful candidates will be contacted.