Job Description
• Answering incoming phone calls and e-mails or chat regarding customer technical complaints
• Registering, handling, escalating customer complaints
• Providing best support to customers
• Registering, handling, escalating customer complaints
• Providing best support to customers
Requirements
• Excellent written and verbal language skills in Estonian and Russian
• Good language skills in English
• Very good knowledge of MS Office Applications, MS Operating Systems, IT background and interest in self development
• Willingness to work in shifts
• Strong customer service focus and communication skills
• Good language skills in English
• Very good knowledge of MS Office Applications, MS Operating Systems, IT background and interest in self development
• Willingness to work in shifts
• Strong customer service focus and communication skills
Company offers
• Full training
• Temporary contract for 8-months with a possibility to receive full contract
• Very good working atmosphere and friendly colleagues
• Modern working conditions in the center of Tallinn
• Possible compensation in case of moving to Estonia
• Temporary contract for 8-months with a possibility to receive full contract
• Very good working atmosphere and friendly colleagues
• Modern working conditions in the center of Tallinn
• Possible compensation in case of moving to Estonia
Additional information
Working time is from Monday to Friday from 08.00-20.00 according to schedules. All suitable candidates will be contacted.
