Business Analyst (Estonian Language)

Introduct Tech is an international company delivering tailored software solutions and digital transformation projects for customers worldwide. The company is originally from Estonia, with headquarters in Kyiv and offices in other countries. Introduct Tech welcomes talented Estonian-speaking professionals to join our growing portfolio of digital transformation projects with Government Entities. We are looking for a Business Analyst, Systems Analyst (Estonian-speaking) with strong analytical, documentation, and communication skills to join our international team. This role focused on working closely with public-sector customers, product owners, and delivery teams to translate business needs into clear, testable, and implementable system requirements.

Role Overview

We are seeking a Business Analyst to work closely with public-sector customers, product owners, and delivery teams to translate business needs into clear, testable, and implementable system requirements. The Analyst will:

• Analyse current and target business processes, data flows, and system interactions.
• Produce structured specifications (business requirements, use cases, user stories, data models, process diagrams).
• Support development and testing teams throughout the implementation lifecycle.
• Communicate with the customer (in Estonian) to clarify requirements and validate solutions.

Responsibilities

• Act as the main systems analysis contact for the customer in the Estonian language.
• Elicit and document business and system requirements (interviews, workshops, document analysis).
• Analyse and model end-to-end business processes; propose optimized “to-be” processes and system behaviour.
• Prepare functional specifications, user stories, use cases, and acceptance criteria.
• Perform data analysis (including database queries, primarily PostgreSQL) to understand existing data and validate requirements.
• Collaborate with architects and developers on solution design and integration scenarios.
• Work closely with QA to ensure requirements are testable and properly covered in test cases.
• Support Agile delivery: participate in backlog refinement, sprint planning, demos, and retrospectives.
• Contribute to user documentation and support business stakeholders during UAT.

Must-Have Qualifications

• Fluent Estonian (spoken and written) for direct communication with customer representatives.
• 3+ years of experience in a role where the main responsibility was performing systems analysis in IT/software projects.
• Agile project experience:
  • Has worked on at least two software development or modification, and implementation projects using Scrum or another Agile framework, with at least 750 working hours of systems analysis tasks for each of these projects.
• End-to-end business process and data analysis experience:
  • Has participated in at least one software development or modification project with a personal workload of at least 500 working hours, where they have conducted business analysis.
  • Analysed the end-to-end business process solution.
  • Performed data analysis.
  • Produced at least one new optimized business process as a result of this work.
• Database skills:
  • Has participated in at least one software development or modification project in which they have executed database queries in a PostgreSQL database management system (for analysis, validation, or reporting).
• Strong skills in requirements engineering, process modelling (e.g., BPMN), and system specification.
• Familiarity with Agile delivery practices (Scrum ceremonies, backlog refinement, incremental delivery).
• Good command of English for internal communication.

Great Advantage

• Experience working in regulated or public-sector projects (e.g., Government Entities, state registers, public services).
• Experience with documentation and analysis standards used in government or large enterprises.
• Hands-on work with tools such as Jira, Confluence, modelling tools (e.g., draw.io, BPMN tools, etc), and collaboration platforms.
• Relevant certifications (e.g., IIBA, Scrum, Agile Analysis, or similar).

What We Offer

• Competitive salary structure.
• Fully remote work format.
• Opportunities for professional development through English courses and training programs.
• A friendly and professional team environment where your contributions truly matter.

Why Join

• Work as a key Business Systems Analyst for a high-profile public-sector customer.
• Be a leader and driver of the project team.
• Influence real-life digital transformation initiatives and public services.
• Join an international, supportive team with opportunities to grow into senior analytical or solution design roles.