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Worldwide House, Thorpe Wood, Peterborough, PE6 8QB, Peterborough

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Travel and Customer Service Specialists - Peterborough, UK
Russian native speakers with English fluency

WhiteConcierge is a unique and innovative company specialising in the provision of concierge services to our corporate customers across Europe, the Middle-East and Asia-Pacific. Our corporate customers are typically, but not exclusively major financial institutions. We operate 24 hours a day, 365 days a year providing multilingual customer service support to their wealthiest private banking customers.

First impressions count in our business and we pride ourselves on creating the right impression, appreciating the lifestyle that our customers lead. As a customer service specialist you could be assisting a customer to deal with an emergency situation or local difficulty wherever they may be in the world, booking a special bithday celebration at a top London restaurant or finding hard to get tickets to the latest show.

Supporting the customer service team, our travel specialists focus on handling customer travel itineraries - from an exotic round the world package tailored to exacting standards, through to more standard A to B business travel. Naturally, all requirements are realised in the smoothest and most efficient manner.

To be considered for these positions you will be:
- A mother tongue Russian speaker with excellent English skills to business standard
- Adept in your listening and questioning skills and possess a keen eye for the finer details
- Experienced in delivering first class customer service over the telephone
- Able to appreciate and empathise with the needs of our customers
- Able to relocate to the UK
- Travel specialists will be expected to have gained experience within the travel industry, in particular the use of flight reservation systems such as Worldspan, Galileo, Sabre and Amadeus. Our ideal travel specialist is likely to come from a travel agency or reservations consultant background.

A competitive salary and benefits package is offered for these positions with salary ranging from £13,000-£20,000, dependent on reloevant skills, the shift pattern worked and any additional language capability.

To apply please submit your CV and a covering letter in English

For security reasons criminal record and credit reference checks will be undertaken




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