Interfacing with clients, account team members, Operations and other engineering teams in support of AT&T Managed IP Telephony Services. serving as the primary IPT Engineering contact for multiple client engagements as it relates to Day-2 Maintenance activities, but ultimately takes guidance/direction from the Level 2 Lead Engineer assigned to the customer account.
Participate in First Day of Business activities, post-successful cut / Test and Turn Up of a new customer site; specifically to implement any customer identified changes at the individual user/phone level which we not implemented prior to the production cut.
Provide Maintenance support for all Cisco based Managed IPT voice services, utilized by the client as part of the centralized voice engineering team supporting managed and outsourcing engagements.
Provide technical voice support to the MACD team, in support of projects and complex MACD tkts as part of the customer engagement.
Answer or secure answers for Maintenance related questions that may arise involving M-IPT Services
Coordinate Change windows with appropriate parties for Maintenance activities to be performed.
University degree in a technical discipline
Skills & knowledge in working with Cisco IPT equipment specifically: CUCM, (Cisco Unified Call Manager) Unity (Voice mail), CME (Call Manager Express) & CUE Cisco Unity Express.
abilities to perform minor /user level configuration changes of the applications as well as ability to perform Server administration, specifically, application of patches, and system level maintenance on Microsoft Windows and LINUX Operation Systems.
experience interfacing directly with customers, project managers, internal organizations and US based local companies is desired
Ability to work to tight deadlines while maintaining output quality
Strong commitment to process and quality improvement
Flexible, Analytical mind, Problem solver, Stress resistant, Team player
Safe and secure employment in a stable company
Lunch vouchers, IT courses (CISCO course and certifications paid), overtime and holidays extra payment, discounts (cinema, fitness), accommodation support for 4 weeks available
Career opportunity within AT&T worldwide