VIP Account Manager - FINNISH

As a VIP Account Manager, your primary objective is to meet or exceed ViisTek’s digital and media revenue goals through a research-based, source-negotiation and pilot-driven approach.

As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behavior, you are able to spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time.

Key Duties and Responsibilities
• Monitor and analyses the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle.
• Constantly reactivate players with calls, emails, SMS and chat.
• Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers.
• Communicate with other teams to ensure optimization of player management.
• Create and oversee marketing and player management strategies for VIPs.
• Collect feedback by talking to VIP players and escalate it to responsible team.
• Welcome potential VIPs to the website after they made their first deposits.
• Answer VIP queries and ensure a fast and satisfactory solution.
• Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers.
• Contact big winners and big losers on a daily basis.
• Becoming an expert in Casino Games, being able to talk the player’s language when it comes to Casino conversations.

• Finnish native speaker with English to a business standard (Swedish/German) is an advantage!
• Excellent communicator across all channels with high confidence on the phone.
• Business- and sales-oriented approach.
• Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer).
• Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus.
• Ability to deliver results and outstanding services whilst working to tight timelines.
• Self-starter with a positive, can-do attitude and good problem-solving skills.

• Full training program.
• An international and dynamic environment.
• Competitive salary + attractive Bonus program.
• An opportunity to develop and grow in extremely professional environment.