Customer support specialist

• Support customers via chat and e-mail.
• Participate in social media chatter, give answers to the community.
• Post to Voog's social media channels (i.e. Facebook).
• Make sure that the customer support articles are up to date.
• Create screencasts and hold occasional webinars to teach our customers the best ways to use Voog.
• Give input to the teams on how to improve the customer's experience.

• a positive attitude towards life
• empathic communication and analytical reading skills
• fluency in written and spoken Estonian and English
• proficient computer skills and passion for technology
• capacity to occasionally work under a tight schedule
• former experience in written communication
• willingness to solve complex cases and pay attention to details
• readiness to perform in front of a camera

• A small and friendly team
• Stylish and cosy office in Tartu Raekoja plats
• Opportunity to shape how we help and empower our customers
• Means of work (incl. Mac computer)
• One extra vacation day per year worked in the company

• One paid study day per month

• If you prefer to work remotely — we fully support that. Let’s just meet up in the office and go to lunch together from time to time
• Sick leave compensation from day one
• Team events such as Spring and Autumn days, joint meals etc
• Coffee, tea, snacks and fruits. And a few beers
• Salary of 1000€ (net) per month

Apply via CV Keskus or ask more information from CV Keskus’ recruitment specialist Eliisa Epro (+372 5343 7097)