Managing director

International Hotel Operator is looking for a highly motivated Hotel Operational Manager, with strong initiative and desire for personal achievement.
Job Overview:
The Hotel Operational Manager is responsible for managing and overseeing all areas of guest service and hotel operations, including front desk, rooms, housekeeping, night audit, food service, maintenance and security to ensure superior service and guest satisfaction. Importantly, the Hotel Operational Manager will play a key role in establishing and maintaining company’s Culture and Brand Standards throughout the property.
• Be fully involved in the day to day business of the hotel; manage all the hotel’s departments – reception, kitchen & breakfast service, housekeeping, maintenance;
• Actively participate in the development of all key managerial positions and manage effectively labour turnover, recruitment and employee development within budgeted parameters;
• To know the national legislation regarding the hotel and catering business, including the employment of staff;
• Set effective systems and controls to ensure the consistent smooth running of all departments and entire hotel;
• Create, maintain and encourage excellent public and employee relations;
• Client orientated, with common understanding of high level of client service and skills necessary to deal in problem situations;
• Implementing and maintaining the company standards and budgets in the hotel department
• Supervising all stock checks and inventories within the hotel department
• Be able to work independently as well as under the management of the head-office;
• Be able to prepare necessary reports by the management and be ready to present and motivate results;
• Ensure business is operating in systematic manner and recommend plans for identified weaknesses.

Key Requirements:
• At least 2 yours of experience in Hotel operations management
• Higher Education, hospitality management preferred
• Strong management skills;
• Ability to manage difficult guest situations; respond promptly to guest needs;
• Ability to appropriately assign/delegate work and authority to others in the accomplishment of goals;
• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds;
• Working knowledge of Microsoft Office products, Fidelio knowledge will be considered as advantage;
• Good Estonian, English and Russian skills verbal and written.

We offer:
Professional and dynamic working environment in fast growing hotel chain
Competitive salary package