Kliendihaldur / Social Media Customer Service Agent

You will be representing a world-leading car manufacturer who requires a Social Media Consultant in order to address their expanding international markets for brand new models hitting the market right now. This organisation provides a contemporary working environment with a diverse team based in Bucharest, Romania or Luton, England.

You will be working in a team within a customer care environment, responsible for customer assistance and marketing support service to customers on Automotive Social Media Channels. In return, you will work in a fun and dynamic environment with opportunities for career development, all while gaining an invaluable international experience! Some of your key responsibilities will include:
•Documenting all Social Media interactions in CRM system;
•Fluency in Estonian;
•Assisting customers who have questions/ concerns with dealers or the product in general;
•Re-acting to Social Media comments about the brand;
•Follows up all tasks to resolution in agreed service levels;
•Promote sales when appropriate;
•Identify trends on Social Media to create a warning system for the entire Customer Care Team;
•Pro-actively research Social Media platforms (blogs, forums, Twitter, Facebook etc.) for brand sentiment, relevance and influence including customer queries & complaints.

Your Resume:
•Spoken and written language skills to native Estonian standard (including business correspondence), thorough understanding of the native culture;
•English B2 level;
•Meet standards in volume, quality, performance & attendance while following Policies and Procedures in a positive manner;
•Knowledge in automotive technology;
•Demonstrate a positive attitude, professionalism, initiative, and flexibility in performing daily job functions;
•Great communication skills;
•Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria;
•Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach;
•Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.

Benefits:
•World class training provided •Team building activities and networking opportunities •Chance for career development within an international organisation •Health insurance provided

Relocation Reimbursement:
•Reimbursement of initial travel costs •Initial hotel accommodation provided on arrival •Continual support from relocation advisors.

Please send your CV in English to Anna Tuite, e-mail: PA3(at)delegaterecruitment.com or apply below!