CUSTOMER SERVICE CONSULTANT ( Finnish language)

The candidates we are looking for have excellent communication and listening skills, are exceptional problem solvers and like to help people. Customer service
specialists answer customer´s questions and take care of customer complaints with the goal of ensuring a positive customer experience.

Excellent Finnish language skills, including writing;
Excellent telephone manner (communication, listening and social skills);
Positive attitude;
Working knowledge of Microsoft Windows and Microsoft Office;
General hardware and software knowledge
Ability to obtain, verify, evaluate work assignments and provide necessary information for client;
Good English language skills;
Being interested in technical support is an advantage.

Responsibilities:
Assisting customers mostly through email and social media;
Email handling;
Customer services;
Providing relevant information in a professional and timely manner in order to achieve performance objectives;
Work in a team of Customer Service Consultants to achieve the team’s performance targets;
Attend specified training, organized to improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge and service ability.

International environment and valuable experience;
Gain experience within one of world´s well known companies;
Possibility to grow personally and professionally;
Excellent opportunity to practice your language and develop new skills;
Working time in shifts, from Monday to Friday between 8-17;
Monthly performance bonus up to 200€;
Professional training
Working hours from Monday to Friday between 8-17 EET