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Technical Writer, Skype Developer Program


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Tööpakkumise number 87777

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Job Description

The Technical Writer will be responsible for developing technical documentation for 3rd party software developers building products that integrate with the Skype product & platform API’s. (

Specific deliverables and accountabilities include:

  • Provide clear and consistent Developer documentation:

  • Timely launch of API & SDK documentation and release notes, to coincide with key product releases (e.g. Desktop Windows/MAC beta & gold launches)

  • Integrated, searchable ‘know how’ documents on the Developer Zone

  • Define and maintain high editorial standards, processes and plans

  • Maintain close relationships with other Technical Writers and Customer Support teams across Skype

  • As required, provide editorial consultancy on Skype or supporting partner documents

  • Write informative, supporting examples for how to use the Skype API and associated tools/components, including process flowcharts, diagrams, UI mockups etc.

  • Maintain a matrix of what API’s are supported on what products, including cross platform support & know issues/commands

  • Escalate and answer relevant support queries, provided from the Developer Support Team and others

  • Assist the Developer Web Site manager to create compelling, readable content to a technical audience, and constantly improve the Docs web section and newsletter.

  • Work with the appropriate engineering and development teams on upcoming product/platform features, to ensure the planning and production of documentation. Maintain an overall map of Skype Desktop, mobile and embedded product & documentation plans & key dates.

  • Constantly be looking at ways of making documentation clearer, more professional looking and more useful.



  • Graduated with relevant degree

  • Fluency in English mandatory


  • 4+ years of technical writing experience with software or online systems

  • Proven project management skills

  • Some actual software development experience, in VB, Delphi, C++ and/or Java

  • 4-year degree strongly preferred

  • Ability to translate complex technical concepts into easy-to-understand and straight-forward developer documentation, with the focus on deep understanding (rather than user based documents)

  • Expert knowledge of MS Office

  • Expertise with standard documentation tools: Visio, Adobe Acrobat, Adobe Photoshop, Dreamweaver

  • Proficiency in RoboHelp or relevant

  • Expertise in HTML

Personal attributes / competencies:

  • Must be fluent in English and Technical English

  • Attention to detail

  • Able to work in crisis/last minute mode whilst maintaining a professional demeanour

  • Ability to work both in a team and independently

  • Must demonstrate high energy, focus and ability to execute

  • Team worker who can work well with internal teams and partner teams

  • Flexible, adaptable, entrepreneurial and creative

  • Ability to multi-task well

  • Ability to manage own time effectively

  • Excellent organisational skills

  • Excellent communication skills

  • Positive and self-motivated

  • Travel required to Europe, Asia & US. Typically 1 visit a month to London

Company offers

Please read more about company and culture

Additional information

Location - Tallinn, Estonia, Europe.

Applying information:
We would prefer CV-s in English. Please ensure you include your Skype ID in your CV.


Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
08 March 2007
06 December 2006


Skype is a little piece of software that lets you make free calls to your friends all over the world. It is the aim of Skype to become a universal, secure, easy-to-use communications platform and tool for all people and any imaginable purpose.

Skype Technologies, S.A. is the software company behind Skype. We have offices in Luxembourg, London and Tallinn. Read on at