Job Description / Requirements:
•Realize knowledge gathering process in specified area under supervision.
•Evaluate the success of the training to ensure that by the end the sessions each trainee fully understands the systems and is able to operate them within their role.
•Create training documentation, Trainers notes, Help guides etc; regularly review existing training documentation to ensure they reflect current practice.
•Take full responsibility for quality and timelines of own work, whether working alone or participating in a team assignment.
•Evaluates the feedback from participants for assigned areas of responsibility and makes necessary changes to courses.
•Deliver complete and accurate training courses to meet project timescales and demand, within budget, whilst working to constantly changing deadlines and ensuring quality of information.
•In addition the postholder would need to
•To plan for and deliver courses to ensure that the delegates attending the course are able to attain the course objectives.
•To build working relationships with other areas of IS and the business to enable essential understanding of the IS applications and DHL business.
•Learn quickly how the application works and fits into the business in a complex technical and business environment.
Behavioural skills required:
Understanding and keeping the customer's or client's needs continually in mind when taking actions or making decisions.
Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems.
•Interacting with People
Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
Communicating effectively by word of mouth.
•Planning and Organisation
Determining a course of action by breaking it down into smaller steps, and by planning and resourcing each of these.
Strong teamwork spirit, coordination with other trainers when developing new training materials, modifying courses, always able to act as a backup.
Communicating effectively in writing.
Technical and Other knowledge & skills required
•Familiar with IT industry standards
•Proficient in Training Techniques for creating and delivering effective training.
•Proficient in Presentation Techniques for delivering effective presentations.
•Familiar with Report Writing Techniques for writing effective reports / documentation.