Technical Support Specialist

Genius Sports Services in Tallinn is looking for candidates for a Technical Services Analyst position. Candidates must be able to effectively troubleshoot, analyze, prioritize and resolve issues related to hardware and/or software in a timely and efficient manner. Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic.

This is an excellent opportunity for someone with a passion for sports looking to progress their career in IT.


MAIN RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide support to customer/users where the product is highly technical or sophisticated in nature.
- Respond to queries via phone, email, or chat
- Use troubleshooting tools, content, and analytical practices to help determine the best way to resolve problems
- Assist system users remotely or on-site for events as directed by line manager
- Ensure all issues are logged, tracked and resolved using the applicable service desk application
- Adhere to technical metrics ensuring that SLA’s are met
- Assist in the creation of training material, help guides, installation guides, and other product support material
- Assist in developing internal documentation to support new features and procedures for product enhancements.
- Other tasks as directed by the line manager

- Previous client service or helpdesk experience
- Advanced troubleshooting and multi-tasking skills
- Strong client-facing and communication skills (both written and verbal)
- An energetic, supportive and collaborative team player
- Basic System monitoring experience
- Experience using a service desk ticketing system
- Understanding of Windows OS, LAN/WAN connectivity, applications, hardware
- Experience with Windows Active Directory and Office365
- High level of time management skills, organizing capabilities
- Good analytical and problem-solving skills
- Comfortable with meeting the challenges of tight deadlines and prioritizing workload
- High comfort level working in a diverse environment

Life at Genius Sports is never dull. In Genius Sports you will be working in a supportive, multinational and passionate team. We ensure an environment to learn and strive for your professional growth as we recognize that career development for our talented employees is core to our success.

Beside professional growth, you can use our discounts for sports and health services to maintain the work-life balance. Not to mention our fun office and team events throughout the year. Our office is located in the city center and is easy to access for everyone.