Technical Support Representative (English + Other language)

Your cool startup is suddenly not that cool anymore and is cutting salaries and laying people off?

Interactive Brokers is growing at a rapid pace, our Tallinn call center seeks individuals for our technical assistance center ("TAC"). TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. The TAC representative will be probing and analytical with the ability to recognize, test, and escalate new bugs within our software. Responsibilities:

• Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
• Problem management with focus on wide scale technical issues.
• As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

• 2 year experience in Windows/Mac software and hardware support, connectivity support.
• Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
• Personality: self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
• Strong communication skills in English and any of the following languages: French, German, Spanish, Italian, Chinese, Portuguese, Polish, Czech, Hebrew
• Bachelors degree or equivalent

• Normal office hours: no night shifts, no weekend work
• International fast growing environment with a highly successful company
• Competitive compensation package including share plan
• Vision and dental benefits, sport activities compensation
• Lunches and gated parking paid for by the company