2023-08-23 14:48:55
2023-02-22 15:26:08

Technical Support Engineer

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Job Description

  • Dealing with customer cases over the telephone daily using a call tracking system and leading professional conversations with IT managers and System administrators
  • Ensuring customer satisfaction by providing end-to-end complex technical product support to Enterprise customers
  • Providing customer feedback on their cases as they are progressed
  • Resolving technical questions and inquiries from Customers, Partners, and Field representatives by creating appropriate workarounds or solutions
  • Continually learning new product features and maintaining technical expertise in a wide range of products
  • Testing and evaluating new product releases after a training

Requirements

  • 1-3 + years minimum experience providing 1st & 2nd level technical support for Enterprise Customers.
  • In-depth Knowledge of; Microsoft Windows Server 2008/2008R2/2012; Microsoft Exchange 2003/2007/2010/2013; Networking; Microsoft SQL; IIS 5/6/7
  • Knowledge of working in cross platform server environments and server hardware
  • Active listening, good verbal and written communication skills
  • Able to multi-task across several open cases and manage and prioritize time
  • Accustomed to conducting research to find answers to questions and solutions to problems from various sources
  • Evidence of establishing technical credibility with a wide range of customer contacts, with the ability to “read” the customer and modify behavior/approach
  • Fluency in French, Spanish, Portuguese or German

Company offers

  • Very competitive salary
  • Attractive performance incentives
  • Relocation help