Technical Support Engineer

Interaction with customers via phone and emails on technical issues related to the product

Troubleshooting technical issues reported by customers and escalating them to development

Managing and creating internal reports of overdue and in-progress cases

Maintaining Financial reports of customers

Understanding the correlation between the customer business requirements and technical features of the product

Strong verbal and written communication skills in English

Experience with any Service desk application or Jira

6 to 8 years of experience with the use of Excel, Word and Visio

Ability to develop and document technical and operational notes related to process and procedural changes

Effectively communicate internally to engineering and other functional areas when resolving customer problems and escalating cases

Ability to work with customers under a variety of circumstances and pressure

Technical experience with all aspects of storage, networking and related information technologies at the applications, database, and operating system level in the Windows XP embedded

Willingness and ability to understand and meet customer expectations

Working evening shifts Beneficial skills

Has previous experience in Technical Support Departments

Bachelor's degree in Computer Science

Ability to read code written in C++ and Java

• Work in a fascinating and playful field of gaming
• Personal development and self-realization opportunities
• Rewarding work in the internationally recognized enterprise
• Motivating work environment
• Progressive motivational plan called the Fish System

Please send your CV in English.