https://www.cvkeskus.ee/56133

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Technical support agent for ibm in Scotland (Finnish)

CV MARKET´S CLIENT

Tööpakkumine on aegunud!

Tööpakkumise number 56133

Tööpakkumise number

56133

Job Description

KEY RESPONSIBILITIES:
Providing first level Technical Support via Telephone and E-mail for IBM Hardware products to IBM Business Partners and End-Users.
Using Helpcentre Tools to for information research and retrieval and logging calls accurately.
Problem determination and support on difficulties encountered with pre loaded operating systems and software.
Achieving personal and Team Targets ( Problem resolution, Customer Satisfaction and Telephony Targets)
Assist with the installation of IBM Options
Ensuring Service Level Agreement’s( SLA’s) are met and customer deadlines maintained when escalating a case.
Assist with Hardware problem determination throughout the Warranty Period


Requirements

KEY REQUIREMENTS:
excellent English and Finnish
computer skills
experience in call center
prepared to work in Scotland


Company offers

training
transport costs from Estonia
moving expenses
housing expenses (first 10 days, hotel)


Additional information

Asukoht IBM- Greenock, Scotland

work for 37 hours a week plus overtime.


Location:
Foreign country
Job type:
full-time, employee
Expiration date:
10. jaanuar 2006
Published:
6. detsember 2005
Gross salary:
From 171 EEK hourly

CV MARKET´S CLIENT

Adecco Estonia AS
ADECCO is the world´s leading human resources´solutions providing company. Adecco Estonia started its operations last summer, our main focus is to offer different recruitment and temporary employment services to our international and local customers

Our customer is IBM in Scotland

IBM established its original manufacturing base in Battery Park, Greenock in 1951, with the manufacture of electric typewriters time recording equipment and printed punch cards, employing a workforce of 400 and located in an unused World Ward equipment factory. Arthur K Watson, president of IBM World Trade officially opened the present Site at Spango Valley in 1954, with the transfer of the majority of employees from Battery Park to the new custom-built facility. As technology progressed, the site also evolved to match these changes, moving from punch cards to display terminals, and in 1981 Personal Computers, to its role as e-business fulfillment in 2000. The explosive growth of the latter has proved vital to the ongoing success of the site. Over the past five years, the service side of the operation has grown dramatically, resulting in the customer-facing role becoming one of the main activities on the site. IBM’s three call centers in Greenock, EMEA Technical Support Helpcentre, Customer Support Organization and IBM.com center, employ more than 1500 people using language skill as part as their job.