Providing first level Technical Support via Telephone and E-mail for IBM Hardware products to IBM Business Partners and End-Users.
Using Helpcentre Tools to for information research and retrieval and logging calls accurately.
Problem determination and support on difficulties encountered with pre loaded operating systems and software.
Achieving personal and Team Targets ( Problem resolution, Customer Satisfaction and Telephony Targets)
Assist with the installation of IBM Options
Ensuring Service Level Agreement’s( SLA’s) are met and customer deadlines maintained when escalating a case.
Assist with Hardware problem determination throughout the Warranty Period
excellent English and Finnish
experience in call center
prepared to work in Scotland
transport costs from Estonia
housing expenses (first 10 days, hotel)