2023-08-23 14:48:55

Team Manager with Arabic and English

CVKeskus.ee klient

Job Description

Are you a fan of social media platforms? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Tallinn we are looking for a Team Manager to lead, develop and motivate a high-performance team. They will be reviewing posts in one of the most popular social media platforms in the world!

  • Daily management of content moderation operations, SLAs and Quality
  • Recruit, train and manage a team of content moderators
  • Work closely with SME and senior team members to ensure quality and timeliness is maintained
  • Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
  • Work closely with the client to improve Content Management System
  • Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
  • Communicate content safety guidelines and best practices to moderation team

Requirements

  • 2 years in managing a team of 10+ team members
  • Excellent Arabic and very good level of English
  • Prior experience in content moderation on Social Media is preferred
  • Strong performance management skills
  • People management skills
  • Ability of reason and analytical skills in diverse situations
  • Awareness of current events with great sense of social issues
  • Strong interpersonal skills, verbal and written communication skills, and empathy

Company offers

 

  • Very competitive salary
  • Attractive performance incentives