Сustomer relationship department Manager (Russian+English speaking)

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.

Customer Relationship Manager Responsibilities:

• Building and maintaining profitable relationships with key customers;
• Overseeing the relationship with customers handled by your team;
• Resolving customer complaints quickly and efficiently;
• Keeping customers updated on the latest products in order to increase sales;
• Meeting with managers in the organization to plan strategically;
• Expanding the customer base by upselling and cross-selling;
• Understanding key customer individual needs and addressing these;
• Conducting business reviews using CRM programs;
• Knowing your competition and strategizing accordingly.

• Excellent interpersonal and communication skills;
• A team player with leadership skills.Maintain a positive attitude focused on customer satisfaction;
• Fluent in Russian and English;
• Computer literacy, including a confident skill in Microsoft office, for instance: Word, Excel, PowerPoint;
• Advantageous if you have experience in the field sales or customer support

NB! If you are a motivated and eager person and you lack one or two above-mentioned points, but still have a desire to prove that you are the one we are looking for, feel free to apply!

• Comfortable working environment in Tallinn business center;
• Competitive remuneration package;
• International and professional working environment;
• Fast-paced company;
• Friendly and always ready-to-help professional staff;
• Strong focus on personal development;
• Sport compensation;      
• Team events;
• Career growth;
• Motivational bonus system.