Customer support Agent for Philips
Communicate via email, phone or chat with existing customers in order to solve their technical issues.
Give information and handle the inquiries on basics in a case closing manner. Transfer more difficult inquiries to the next level of support if necessary Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager.
Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arising.
Has a good command of both spoken and written English
Has a good level of the following language: Estonian
Has European union working permit or is a student in Bulgaria.
Has experience in a contact center or customer facing role is beneficial Is able. to maintain composure when interacting with a diverse range of telephone. callers who can become difficult or distressed.
Can adapt quickly to changes in products, process, and technology.
Has excellent MS Office Professional skills.
Competitive remuneration scheme including monthly performance bonus. Social package including additional healthcare insurance; gift vouchers; social team activities;
To join a young and dynamic team in a multinational environment.
Opportunities for a long-term professional career.
Entitlement to company internal training and development accordingly global standards.
Friendly and accessible office location