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Joboffer number #625520

Support Analyst

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Job Description

The role will solve problems involving broad, in-depth product and technical knowledge. The role will drive all customer communication and keep the customer informed at all times, having always customer satisfaction as the primary goal.


Requirements

Responsibilities:

- Monitor HireRight proprietary production systems, platforms and processes
and use tools to troubleshoot and isolate issues.
- Monitor event processes, message queues and workflow processing software involving web.
- Enter new trouble tickets, escalate existing tickets and keep users informed of status.
- Keep procedures and troubleshooting links and tools up to date.
- Create site availability reports for customer SLAs and KPIs.
- Help other IT departments with projects as time permits.
- Troubleshoot, manage and resolve production systems, platforms and
processes.
- Identify network, system and service issues separately from software source
code errors.
- Create and monitor application check lists, uptime report, and event root cause investigation as necessary.
- Document procedures and troubleshooting steps, and train lower level
Technical Support Engineers on identifying issues.
- Work with in house engineering staff and development team to troubleshoot
issues, document software issues, application and system issues.
- Support all of the custom product/processes and software.
- Communicate with internal users, Technical Account Representatives and
developers concerning case status, prioritization, and resolution plans
- Ensure software problems are effectively managed and communicated to
resolution.
- Keep current the status/resolution plan for critical issues and communicate to
proper stakeholders (e.g. Technical Account Representatives, Customer
Service, Developers).
- Establish a close working relationship across multiple departments.
- Create tools for optimization of work process.

Required Experience
- Minimum of 2 years experience in Technical or Application Support role.
- Previous experience with RRD products/technologies troubleshooting preferred.
- Must have in-depth knowledge of PL SQL. This includes the ability to write complex SQL queries (sub queries, joins).

Preferred
- Knowledge of WS-API and API process.
- Experience in Jira ticketing system.


Company offers

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly.

We offer:
- Benefit Allowance
- Visual Compensation
- Dental Compensation
- Massage Compensation
- Sickness Paid from Day 1
- Bonus Plans
- Professional Training
- Career Path & Opportunities to Grow
- Friendly Atmosphere
- Fresh Fruit, Free Coffee, Tea


Tööpakkumise number
#625520

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee
Expiration date:
29 November 2019
Published:
31 October 2019

CVKeskus.ee client

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

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Support Analyst
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!