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A bit about us
Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We’re looking for enthusiastic and ambitious people to join our talented team.
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
The Role
The role requires a combination of leadership skills, people management and expertise in products that cover Sports and Streaming areas while onboarding the customers such as leagues and federations. Team Lead should be able to define and delegate the tasks to sports customer onboarding team based In Tallinn or Medellin. The team lead should be good In making decisions and escalating the Issues while having the excellent organizational and communication skills. Sports Customer Onboarding Team Lead Role Is directly responsible for the locally based Sports Customer Onboarding Officers based In respectively Medellin and Tallinn while reporting directly to the respective Customer Onboarding Manager.
Main responsibilities:
- Define and delegate the tasks and projects to the Sports Customer Onboarding officers based In the same location
- Managing, training, developing and motivating the team members in a high pressure environment
- Partner with the Sports Customer Onboarding Team Lead In Tallinn/Medellin to align the processes and procedures
- Recruitment and interviews of the roles directly reporting Into this team lead role • Shows flexibility and excellent communication in meeting customer expectations for implementation
- Show great knowledge of the processes and procedures as well as sports related products
- Consistently meets delivery time frames
- Managing multiple stakeholders across the company from both technology and business perspective
- Prepare/submit daily and weekly reports to business as required
- Establishing trusted partnership with other team leads, specialists and managers within the Support Services
- Ensures efficiency and continuous improvement initiatives are being driven within the team
Required skills:
- Team leadership experience within support or operational areas
- Project management experience In complex projects within IT and/or operations
- Experience in the implementation of new customer products, including user training and implementation
- Ability to develop an Implementation plan covering multiple stakeholders and users
- Ability to use Fresh desk/Atlassian suite of products, JIRA, Confluence
- Strong relationship building and networking skills
- Excellent verbal and written communication skills
- Problem solving skills
- Understanding of sports and customer service definitions and cycles
What’s in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
