At Monese we are on a mission to give people the financial freedom to thrive anywhere. We are building a banking service that allows you to follow your dreams. A banking service that will support you every step of the way, wherever you may be. This is financial freedom for the hundreds of millions of people who live some part of their life in another country - whether it’s for travel, work, business, study, family, or retirement
With over 1.4 million sign-ups, 70% of incoming funds being from salary payments, and a 4.5/5 TrustPilot score, Monese is one of the most popular and trusted banking services in Europe.
Our fast growing team is located in London, Tallinn, Lisbon and Berlin. By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of financial freedom. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.
If taking on a big part of the responsibility for making Monese the most innovative banking account in the world doesn’t scare you and you want to file patents, not follow trends, then read on…
About the role
We are looking for a passionate and proactive person to join our Customer Operations team as Spanish speaking KYC Analyst. The chosen candidate will support our verification processes and be responsible for the following tasks:
Reviewing incoming current account applications on the basis of reviewing documents and conducting video call interviews.
Spotting inconsistencies in the information provided in order to analyse and form an opinion on the acceptability of the customer as per regulatory and internal policy requirements.
Conducting and documenting risk assessments on all applications, determining appropriate due diligence approaches and information required to verify the suitability of the applicant.
Present the file and KYC analysis to senior members of staff for review/approval when required or necessary, highlighting material risks or concerns as well as any exceptions or missing information based on internal policy or external regulatory requirements.
Identifying suspicious activity in existing customers of which are linked to the applicant in question and escalating to the appropriate team for assessment.
Carrying out video call interviews with existing customers where relevant AML monitoring teams required further information or documents.
We are looking for you, if you:
have at least a year of experience in customer support role
have fluent Spanish and English skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people
What we consider as a plus:
previous experience in the financial sector
have some other European language skill
having travelled the world or lived abroad
Ample opportunity to develop your career within Monese’s AML as you will be an important part of a fast-growing company.
Horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible.
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks.
Many fun monthly team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues.
In- and outdoors Moneser’s sports activities.
Additional week of vacation.
Stock options and competitive salary.
Sounds like something for you?
Then please send us your CV and cover letter. And be quick to apply, as we will start reviewing the applications and meeting the candidates immediately.