Job Description

Zephyr Design works together with EMC - See more information about EMC and their product at www.emc.com

Here in Tallinn, we need 2 persons to do the following:

Presale tasks
• Help our partners with configuration of Storage systems

• Develops technical strategies to deliver solutions that support business objectives at assigned accounts.

• Delivers ongoing formal and informal training and product positioning that helps customers understand the operational, financial and business impact of our solutions.

• Analyzes customer''s business objectives by asking probing questions that are relevant to the customer. Gathers information from customers that enable the sales team to be more effective and responsive to customer needs.


Aftersale tasks
• Diagnoses and corrects hardware/software problems that are complex in nature. Completes these tasks in a timely and professional manner, with assistance as required. Seeks advice or assistance from Customer Service management and/or Technical Support as required during difficult customer situations. Works in conjunction with the companys "hardware" peers to assure superior service levels.

• Installs and debugs software products in a Mainframe and/or Open Systems hardware environment. Reports unsafe situations and recommends improvements.

• Maintains awareness of existing or potential customer software and machine situations. Proactively alerts customer and manager of potential problems based upon working knowledge of software and hardware compatibility in the customer's environment.

Requirements

• Knowledge of Unix, Windows NT/2000/98, Internet Security, Oracle ERP.

This means that you should either have practice from earlier IT related job or an IT education.

• Organizational skills.
• Communication skills in English and outspoken.
• Time management skills.
• Ability to influence others to achieve results.

Company offers

Training in Denmark and/or other places of Europe and USA.
We offer good salaries and bonuses, benefits, and unparalleled growth and development opportunities.
All to create an invigorating and satisfying environment.
Join us. Because your future is now!