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Site Manager, Tallinn Office


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Tööpakkumise number 118074

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Job Description

As Site Manager you will have the overall responsibility for the day-to-day management of the Tallinn BPO centre, achieving short, medium and long term objectives goals, as set by the BancTec European head office located in Colnbrook, near London Heathrow.
Main responsibilities include project execution, recruitment and retaining of personnel, achieving service level targets and supporting IT systems’ optimisation with the overall emphasis on site growth. The Site Manager has to work closely and in conjunction with Dutch, British, Swedish and Finnish customers and their teams, as well as with projects that are split between different offices.


The ideal candidate will have strong organisational and interpersonal skills with experience in project and people management.
The successful candidate will operate in an international environment and it is therefore essential that he/she is able to relate to different cultural behaviors. As the group language is English, the position requires a good working knowledge of written and spoken English and Estonian.

We are looking for someone with a positive and innovative attitude, an entrepreneurial mindset and a willingness to travel. Experience in Managed Services, IT project management, contact centres or similar business environments is highly desirable.

Company offers

- International working experience and a challenging role in a fast growing industry;
- Opportunity to develop and be part of a multinational organisation;
- Opportunity to travel;
- Excellent working conditions in a centrally located office;
- A very competitive remuneration package and benefits.

Additional information

If you have any questions regarding this position, please contact our recruitment agency Baltic Human Capital on 56 250 001 (Pille Tamm).

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
19. august 2007
3. august 2007


BancTec BPO Services, a division of BancTec Ltd., provides a wide range of business process outsourcing services to capture, process and manage critical business information. Services include; mail processing, payment processing, forms processing, data capture, document archive and retrieval.
BancTec is a worldwide company founded over 30 years ago. Headquartered in Dallas, Texas, the company employs more than 4,000 employees, serving more than 5,000 customers spanning multiple industries in 50 countries around the world. The Tallinn office was established in 2005 to provide BancTec with a nearshore BPO facility. Today we have approximately ten employees and due to continuous growth expect to expand our operation and at least double our workforce during the remainder of 2007.