Töö kirjeldus

Job description, tasks

• Upload incoming information to SharePoint, keep it updated, send the notification about new uploads to the teams, help to develop more user friendly environment in share point
  
• Create, develop and keep updates user manuals for all booking engines
  
• Maintain and update communication logs
  
• Develop training and quality department newsletters
  
• Training the staff and informing on quality, KPIs, products and services of Hurtigrutten
  
• Conduct trainings and coaching individually if needed
  
• Develop reports for quality check teams
  
• Participate in the personal job development processes

Ootused kandidaadile

Requirements

• Good knowledge and understanding of Hurtigrutten products and markets
  
• Good knowledge of Emerald is a must!
  
• Experience in maintaining computerized data in CAP, FIDELIO and PONG systems
  
• Ability to interpret, advise and communicate with managers, officers and crew to find best possibilities for communication
  
• Excellent interpersonal skills with the ability to manage relationships at all levels across diverse cultural backgrounds (internally and externally)
  
• Ability to inspire people with your drive, energy and enthusiasm
  
• Ability to work under pressure to achieve the highest level while also coordinating a number of functions
  
• Work in an alive, open floor planning office - at the Contact Centre, an intense/result-oriented environment
  

Education required University degree
Languages required English, German, Norwegian or Swedish
Work experience required 2-5 years
Working time Full-time work
Start of work Negotiable

Ettevõte pakub

We offer

• Stimulating and challenging tasks within an international environment
  
• Modern and professional working environment. A chance to become part of a lively and dynamic group
  
• A chance to develop yourself professionally
  
• Motivating salary

Lisainfo

If you would like to apply for this position please send your CV and motivation letter .
Location Tallinn City Center
Starting date ASAP

Contact person Aleksandra Kuldesheva, HR specialist
Address Tartu mnt 63, Tallinn, 10115 Harjumaa
Telephone +372 6 681 062
Fax 668 10 68
URL http://www.runway.ee