Töö kirjeldus
Job description, tasks
- Upload incoming information to SharePoint, keep it updated, send the notification about new uploads to the teams, help to develop more user friendly environment in share point
- Create, develop and keep updates user manuals for all booking engines
- Maintain and update communication logs
- Develop training and quality department newsletters
- Training the staff and informing on quality, KPIs, products and services of Hurtigrutten
- Conduct trainings and coaching individually if needed
- Develop reports for quality check teams
- Participate in the personal job development processes
Ootused kandidaadile
Requirements
- Good knowledge and understanding of Hurtigrutten products and markets
- Good knowledge of Emerald is a must!
- Experience in maintaining computerized data in CAP, FIDELIO and PONG systems
- Ability to interpret, advise and communicate with managers, officers and crew to find best possibilities for communication
- Excellent interpersonal skills with the ability to manage relationships at all levels across diverse cultural backgrounds (internally and externally)
- Ability to inspire people with your drive, energy and enthusiasm
- Ability to work under pressure to achieve the highest level while also coordinating a number of functions
- Work in an alive, open floor planning office - at the Contact Centre, an intense/result-oriented environment
Education required University degree
Languages required English, German, Norwegian or Swedish
Work experience required 2-5 years
Working time Full-time work
Start of work Negotiable
Ettevõte pakub
We offer
- Stimulating and challenging tasks within an international environment
- Modern and professional working environment. A chance to become part of a lively and dynamic group
- A chance to develop yourself professionally
- Motivating salary
Lisainfo
If you would like to apply for this position please send your CV and motivation letter .
Location Tallinn City Center
Starting date ASAP
Contact person Aleksandra Kuldesheva, HR specialist
Address Tartu mnt 63, Tallinn, 10115 Harjumaa
Telephone +372 6 681 062
Fax 668 10 68
URL http://www.runway.ee