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Services Delivery Manager


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Tööpakkumise number 96743

Tööpakkumise number


Job Description

Responsible for the Quality of Service provided by Delivery Center to customers within the service agreement scope.
Manages team of IT professionals who fulfill specific customer requirements on specific support level(s) and work in a shift-mode environment.
Accountable and measured for the overall performance of the service unit, e.g. customer satisfaction, keeping defined service budget, completing project in time and fill scope, achieving specific targets like profit, utilization etc. as per service type definition.
Has direct people management responsibility.


Fluent English.
Proven experience in IT service environment.
Proven people management experience.
Ability to work in multi-national environment.
Self-driven personality.

Company offers

Work in a multi-cultural environment with a leading IT company.
Competitive package (interesting working conditions and benefits).

Additional information

If you are interested in this position, please, send us your CV in EN.
By submitting any personal information to us you agree that any such information will be stored in the data base of IBM GSDC for the period of six months. The information could be used in the process of selecting employees and/or for the purpose of negotiations of employment contracts. You further authorize IBM GSDC to share the information with any third party authorized by IBM to conduct any part of the selection process. If you do not agree with the above conditions, please do not submit your personal data to us.

Foreign country
Job type:
Expiration date:
23 March 2007
23 February 2007


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