2023-08-23 14:48:55
2023-02-22 15:26:08

Service Manager, Global Financial Services

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Job Description

  • Leading a diverse team of Accounting Advisors and Specialists. You are taking responsibility over your team members’ career growth and development, interviews of new team members and creation of positive atmosphere while leading with Staria values.
  • Taking responsibility over customer satisfaction, profitability and facilitating and supporting excellent cooperation between Staria’s and Customer’s teams.
  • Driving excellent Customer experience for named customers: customer roadmap development, upselling, pro-actively seeking for additional solutions for the customers, organising and facilitating customer governance model including service level monitoring and reporting.
  • Guiding team members in accounting matters and customer work.
  • Taking care of operative responsibilities such as team’s holiday planning, workload management, hour tracking, and more.

Requirements

  • Solid understanding from medium to large companies' accounting practices.
  • Some previous international experience as we are working with international customers and providing global accounting services.
  • Experience from leading a team and motivated to enable people growth!
  • Fluent English language skills 

Company offers

  • Opportunity to work in an international environment and part of a committed team of professionals. 
  • Get to work in an easily approachable low hierarchy organization. Growth environment with growth-minded colleagues!
  • We are interested in and eager to support your professional development and growth. This year we launched dedicated Leadership Program to support our leaders' growth and cooperation. 
  • Starians appreciate flexible ways of working and possibilities to work from home. At Staria, we support setting up your ergonomic and functional home office too!
  • And sure we have other benefits too such as lunch, sports, wellness, discount programs, professional training portals, and more.
  • You can get to know your future coworkers and read more about our work culture from our career stories: https://staria.com/about-us/team/join-us/career-stories/