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Senior Technical Support Engineer


Tööpakkumine on aegunud!

Tööpakkumise number 208570

Tööpakkumise number


Job Description

Software Packaging and deployment for customer gaming terminals;
Creation and maintainance of internal technical documentation;
Interaction with customers via phone and emails on technical issues related to the product;
Troubleshooting technical issues reported by customers and escalating them to development;
Managing and creating internal reports of overdue and in-progress cases;
Maintaining Financial reports of customers;
Understanding the correlation between the customer business requirements and technical features of the product;
Administration of the Customer’s Server instances.


Strong verbal and written communication skills in English;
Experience with any Service desk application and the importance of Knowledge-base articles;
6 to 8 years of experience with the use of Excel, Word, and Visio;
Ability to develop and document technical and operational notes related to process and procedural changes;
Effectively communicate with end-customers and internally to engineering and other functional areas when resolving customer problems and escalating cases;
Ability to work with customers and internally under a variety of circumstances and pressure;
Technical experience with all aspects of storage, networking and related information technologies at the applications, database, and operating system level in the Windows XP embedded;
Willingness and ability to understand and meet customer expectations.

Company offers

Personal development and realization;
Motivating colleagues;
Rewarding work in the internationally recognized enterprise.

Additional information

Please send your CV in English

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
15. detsember 2010
5. oktoober 2010


Videobet is an international and ambitious enterprise which is part of Playtech Group. We are specialized in the developement of software for casino terminals and related gaming systems. Since the begining in 2004 we have rapidly expanded our activities and staff, having over 90 employees in Estonia and other development centres abroad. Videobet offers youthful and supportive work environment in addition to professional colleagues of various IT-fields.