Software Packaging and deployment for customer gaming terminals;
Creation and maintainance of internal technical documentation;
Interaction with customers via phone and emails on technical issues related to the product;
Troubleshooting technical issues reported by customers and escalating them to development;
Managing and creating internal reports of overdue and in-progress cases;
Maintaining Financial reports of customers;
Understanding the correlation between the customer business requirements and technical features of the product;
Administration of the Customer’s Server instances.
Strong verbal and written communication skills in English;
Experience with any Service desk application and the importance of Knowledge-base articles;
6 to 8 years of experience with the use of Excel, Word, and Visio;
Ability to develop and document technical and operational notes related to process and procedural changes;
Effectively communicate with end-customers and internally to engineering and other functional areas when resolving customer problems and escalating cases;
Ability to work with customers and internally under a variety of circumstances and pressure;
Technical experience with all aspects of storage, networking and related information technologies at the applications, database, and operating system level in the Windows XP embedded;
Willingness and ability to understand and meet customer expectations.
Personal development and realization;
Rewarding work in the internationally recognized enterprise.