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Joboffer number #290642

Senior Technical Support Engineer

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Job Description

  • Provide timely resolution for technical support issues via telephone, e-mail, support forum postings, and web case submissions enthusiastically and effectively assisting customers with their support needs

  • Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information

  • Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles. Help to keep the knowledge base up to date by updating and modifying information as needed

  • Demonstrate and exemplify in-depth skills on Endpoint Management products by completing Technical Certification for Client Management Suite

  • Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues

  • Maintain performance to be at or above the minimum expectations and team averages

  • Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment

  • Be able to communicate effectively with peers to ensure that technical issues are addressed in a timely manner

  • Exhibit a willingness to help out in any way when the workload becomes abnormally heavy or when team members are away from the office

  • Continually improve personal and team Customer Satisfaction ratings

  • Provide on-site customer assistance as required

  • Provide leadership in processes and procedures that will improve overall effectiveness of Endpoint Management Support

  • Be able to create professional documents that can be viewed by Endpoint Management Customers

  • Be able to work comfortably in a fast paced environment.


Requirements

  • Fluency in English with good communication skills (written and oral)

  • Proven Technical Support Experience

  • Solid experience with Operating System Software (Microsoft Windows Client and Server, Linux, UNIX, etc…)

  • PC/Networking hardware and software experience

  • C++, C#, .NET or similar experience

  • SQL Programming / coding / T-SQL experience

  • Experience providing technical training

  • Fluency with a second major European language a definite plus


Company offers

Excellent salary and benefits


Tööpakkumise number
#290642

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee
Expiration date:
30 November 2012
Published:
31 October 2012

CVKeskus.ee client

Symantec Estonia Ltd., Tallinn, Estonia, is a whole-owned subsidiary of the Symantec, Inc – an international software development company with headquarters located in Cupertino, CA, USA and with branches worldwide.

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Kandideerid järgmisele tööpakkumisele:
Senior Technical Support Engineer
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!