Senior Coordinator (Swedish speaking)

Offering excellent customer support
Providing leadership in assisting with the training and coaching of Call Center staff
Monitoring service levels through multiple channels
Measuring the performance of both individuals and team
Offering guidance and feedback
Helping to optimize procedures

You have excellent customer service and problem solving skills
You are clear communicator, empathetic and good listener
You are able to multitask in fast pace environment and have quick self-sufficient thinking
You have ability to work as a team member, as well as independently
You have good MS Office skills, and basic skills in MS Excel
You are fluent in Swedish and can communicate in English. Norwegian language is a plus
University degree and work experience in team leading is seen as an advantage.

Opportunity to work in a successful, global company with high quality brands
Exciting and challenging work in modern work environment with supportive team
Profound training and strong support throughout the daily work
Working time is from Monday to Friday during office hours.
BSH Call Centre is located in Tallinn in Ülemiste City (Lõõtsa 12).
Please apply through CV Keskus and send your CV and motivation letter in English no later than on 31.03.2020.
We would like to welcome you in our team!