2023-08-23 14:48:55

Sales representative

CVKeskus.ee klient
900 - 1800 €/m Gross

Job Description

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.  The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

Responsibilities:

  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
  • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
  • Resolve customer issues and concerns professionally using effective customer service techniques
  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
  • Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
  • Answer telephone calls in a timely manner in accordance with best practices and policy standards
  • Achieve personal sales goals while supporting the goals of the team
  • Answer questions and provide directions in a courteous and expeditious manner
  • Qualify and process customer rentals with accuracy and attention to detail
  • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Keep work area organized and free of clutter

Requirements

Professional Experiences:

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge:

Computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in Estonian and English

Must be able to:

  • Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Have the competitive drive and confidence to succeed in a commission-based environment.
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate sales, professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Show proven experience of working well within a team.
  • Work flexible shifts including weekends and holidays; and work overtime as required.

Company offers

  • Additional bonus from the sales result
  • Dynamic, inspiring and international environment
  • Opportunities to learn every day, work with experts from different countries, and grow professionally
  • Informal style of communication and leadership
  • Support and training from professionals
  • A friendly, supportive and experienced team that is eager to share their knowledge and spend time with you;