Job Description

• Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email.
• Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
  
• Perform data entry and order processing functions.
  
• Provide information to customers on in-game related issues, account status, transactions, and billing issues.
  
• Other duties as assigned.

Requirements

• Fluent in English
  
• Excellent written and verbal communication skills in Russian
  
• Strong sense of customer service
  
• Excellent troubleshooting skills
  
• Strong motivation and high level of commitment
  
• Excellent teamwork skills
  
• Able to work independently
  
• Strong multi-tasking ability
  
• Experience working with confidential customer account information
  
• Strong knowledge of Windows-based operating systems
  
• Proficiency with Microsoft Office, or equivalent tools
  
• Able to deal with customer issues over the phone
  
• Advanced typing skills
  
• Passion for video games
  
• Successful criminal background check may be required if allowed by local law
  

• Fluent in French, Spanish, Italian, Polish, German, or Portuguese
  
• In-depth knowledge of Blizzard Entertainment games
  
• Previous customer service experience

Company offers

Additional information

When applying please be sure to attach a resume and cover letter (both documents must be in English).

Check our website